Locate the instance ID that is generating the error.Ĭheck the concurrent calls metric box next to the instance ID.Ĭonfirm that the number of concurrent calls for the instance isn’t more than the instance’s concurrent call quota. In the Amazon CloudWatch console, choose Metrics from the left sidebar. Confirm that the instance isn't over its concurrent call quota by doing the following: Fore instructions, see step 4 in Step 2: Create an instance in the Amazon Connect Administrator Guide.ģ.
Confirm that the Allow incoming calls check box is selected in your instance's Telephony Options page settings. Make sure that the number generating the error is assigned to a published contact flow.Ģ. In the Amazon Connect console, choose Routing. Confirm that the number on the instance is attached to a contact flow by doing the following:
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